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August 31, 2003
GPL
ProWikiCenter
Support Wiki

A wiki is a very convenient way to support the users of a product. This wiki - for example - is a support wiki.

Advantages:

  • The wiki is much cheaper than phone or e-mail support
  • There are no lost communication efforts. Questions and answers add to the information content and value of the wiki.
  • The wiki works better than a forum or a BBS, because the information is not scattered among thousands of separate messages.

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